Last updated: 28/05/2025.
At Arctic World Tromsø, your privacy and the security of your personal data are very important to us. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website or book a tour with us.
- Who is the data controller?
Controller: Arctic World Tromsø
Address: Tromsdalen, Noruega
Contact email: arcticworldtromso@gmail.com
Web: https://arcticworldtromso.com - What personal data do we collect?
When you use our website, book a tour or communicate with us, we may collect the following data:
Full name
Email address
Telephone number
Country of origin
Payment information (via secure platforms)
Child data (age and weight, for transport safety)
Technical information (cookies, IP address, device type, browser)
- For what purposes do we process your data?
We use your data to:
Manage tour and activity bookings
Contact you before or after the activity
Issue invoices and proof of payment
Provide customer support and assistance
Send you communications about your trip or promotions (only if you authorise us to do so)
Fulfil legal or tax obligations
- Legal basis for processing
We process your personal data under the following legal bases:
Execution of a contract: when you book a tour with us.
Explicit consent: in the case of commercial communications or newsletters.
Legitimate interest: to improve our services and customer care.
Legal obligation: in compliance with tax or security regulations.
- With whom do we share your information?
We only share your data when it is necessary for:
Transport, hosting or photography providers (where applicable).
Secure payment platforms (Stripe, PayPal, etc.)
Legal or health authorities if required by law.
We never sell your data to third parties.
- International transfers
Our servers or tools may be located outside the European Economic Area. In such cases, we ensure that appropriate measures are in place in accordance with the GDPR. - How long do we keep your data?
Your data will be retained for the duration of the contracted services and thereafter for the legal period in order to comply with fiscal, legal or contractual obligations. After that time, we will securely delete it. - Your rights as a user
You can exercise your rights of:
Access
Rectification
Cancellation
Opposition
Limitation of processing
Data portability
Withdraw your consent at any time
Write to us at arcticworldtromso@gmail.com to manage any request.
Contact
If you have any questions about our privacy policy, please contact us at:
Email: arcticworldtromso@gmail.com
Phone: +47 96 97 06 76
Address: Tromsdalen, Noruega
Cookies and similar technologies
We use cookies to improve your browsing experience and personalise your experience. You can consult our [Cookie Policy] for more information and to manage your preferences.
Changes to this policy
We reserve the right to change this policy at any time. Updates will be posted on this page with the new revision date.
